Withdrawal

This English version is provided for your convenience. The legally binding version is the German original; in case of any discrepancy, the German text prevails.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day
- on which you, or a third party named by you who is not the carrier, took receipt of the goods (in the case of an order for one item), or
- on which you, or a third party named by you who is not the carrier, took receipt of the last partial consignment or the last item (in the case of partial deliveries or several items).

To exercise your right of withdrawal, you must inform us:

VALENESS
Sebastian Funke
Pestalozzistraße 1
48703 Stadtlohn
Germany
Email: info@valeness.com

by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal.

For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must send back or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired. The return is free of charge for you under the conditions stated above.

You are only liable for any loss in value of the goods where that loss in value is due to handling of the goods that was not necessary to check their condition, properties and functioning.

📄 Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To:
VALENESS
Sebastian Funke
Pestalozzistraße 1
48703 Stadtlohn
Germany
Email: info@valeness.com

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

- Ordered on: ____ / received on: ____
- Name of the consumer(s): ________
- Address of the consumer(s): ________
- Signature of the consumer(s) (only if notification is on paper): ________
- Date: ________