Warranty Conditions

This English version is provided for your convenience. The legally binding version is the German original; in case of any discrepancy, the German text prevails.

In addition to your statutory rights, we provide a voluntary manufacturer's warranty on every VALENESS product. Below you will find the complete warranty terms. They apply to all products purchased on or after 7 August 2026.

1. Warranty provider

VALENESS
Owner: Sebastian Funke
Pestalozzistraße 1
48703 Stadtlohn
Germany
Email: info@valeness.com

2. Goods covered by the warranty

The warranty applies to all factory-new VALENESS products that you have purchased directly from valeness.com or through a sales channel authorised by VALENESS (currently also Amazon). This includes in particular:

• Yoga headstand benches (all colour variants)
• Height-adjustable outdoor basketball hoops (children's, youth and pro variants)
• Mini basketball hoops for indoor use (including the variant with counter function)

Not covered are consumables and accessories that are merely supplied with the product (e.g. balls, pumps, yoga strap, yoga block, exercise poster), as well as B-grade goods and goods expressly marked as used or defective.

3. Duration and start

The warranty period is 24 months and begins on the day you received the product. The date on your invoice or delivery confirmation is decisive. A warranty service does not extend the warranty period and does not start it afresh; this also applies to replaced products and replaced parts.

4. Geographical scope

The warranty applies to products delivered to an address in a member state of the European Union, in Iceland, Liechtenstein, Norway, Switzerland or the United Kingdom. We ship spare parts and replacement products within this area.

5. What the warranty covers

We warrant that your product will be free from defects in material and workmanship during the warranty period and will remain functional when used as intended. This covers in particular:

• Breaks, cracks and deformation of load-bearing parts under intended loads
• Faulty welded, bonded or wooden joints
• Rust penetration of coated metal parts on outdoor products designated as weatherproof
• Malfunctions of the height adjustment and of the electronics in the counter variant

What this warranty provides in addition to your statutory rights

The difference from the statutory warranty lies in the burden of proof. By law, after twelve months have passed you must prove yourself that a defect was already present at the time of handover. Under this warranty, such proof is not required: it is sufficient that the defect occurs within the 24 months – when it arose is irrelevant to us. In addition:

• We cover all costs of handling the warranty claim, including shipping and return shipping.
• The warranty is transferable: if you give away or resell the product, it remains in place for the remaining term.
• The warranty applies regardless of whether you bought from valeness.com or through Amazon.

6. What the warranty does not cover

• Normal signs of use and wear, for example on nets, covers, painted surfaces and wooden surfaces
• Damage caused by improper use, loading beyond the stated load capacity, or use contrary to the assembly and operating instructions
• Damage caused by incorrect or incomplete assembly, unless it is attributable to an error in our instructions or to missing components
• Damage caused by accident, force, storm, frost damage to a water-filled base or other external influences
• Damage caused by unauthorised modifications, attempted repairs or the fitting of third-party parts that have not been approved
• Consequential damage and damage to other property

7. How to make a warranty claim

1. Send us an email at info@valeness.com. Please state your order number or attach the invoice, describe the defect briefly and, if possible, include one or two photos.
2. We will get back to you within two working days and tell you what happens next. In many cases a spare part is sufficient, which we will send you free of charge.
3. If a return is necessary, you will receive a free shipping label from us by email.

Depending on the nature and extent of the defect, and in consultation with you, we decide whether to supply a spare part, repair the product, exchange it for an equivalent one or refund the purchase price. The owner handles claims personally.

8. Your statutory rights

This warranty is a voluntary and additional service. Your statutory rights in the event of defective goods continue to apply unchanged alongside it, are free of charge for you and are neither limited nor replaced by this warranty. You are free to decide whether you wish to rely on the warranty or on your statutory rights. Your statutory rights are directed against your contractual partner, that is, against the seller of the product.

9. Applicable law

This warranty is governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

Last updated: 7 August 2026